FAQ
Asked, answered.
+How accurate are the captions?
Every tier runs a proven speech engine; higher plans simply use a sharper one. Common filler words get cleaned up automatically, and you can toggle that off if you want the verbatim take.
+Will translated subtitles stay in sync with the video?
Yes — that's the whole point. Translations inherit the source line's exact start and end, then get re-wrapped to fit. Same moment, readable line, timing locked.
+Can I upload the SRT to YouTube for SEO?
Yes. Every job ships standalone .srt and .vtt alongside your original video. Upload it in YouTube Studio and YouTube indexes the transcript text, which beats auto-captions for search.
+Which languages can I translate into?
Free covers English to Chinese. Basic adds Spanish, French, German, Hindi, Portuguese, and Japanese. Pro and Scale open the full list of 100. Need another language? Tell support.
+What does “polish” actually do?
Copy-editing only: grammar, spelling, and filler cleanup, plus translation when you pick a language. It never moves a timing and never touches your pixels. If the language service is ever unreachable, the job still completes with the original transcript, clearly labeled.
+Do I keep my subtitles?
Every finished job ships your original video plus standalone .srt and .vtt files you own outright.
Still stuck? Talk to support →
