Support
We've got you.
Fix it yourself below, or write to us — every message is read by the people who built the pipeline.
Something broke
Include the video name and what the job card said.
Billing question
Charges run through DodoPayments; receipts arrive by email.
Anything else
Feature ideas, languages, partnerships — all welcome.
Fix it yourself first
+My job failed — what now?
Open the job in the studio and read the red error line. Warm-up timeouts fix themselves on retry (first-run setup happens once, then caches). “No speech detected” means the audio track is silent or missing. Anything else: cancel the job — your quota is refunded automatically — and re-upload.
+Subtitles came back in the wrong language
The job card tells the truth: a “wanted ja but showing en” note means the language service was rate-limited at that moment. Re-run the same video later — the transcript is cached, so only translation re-runs.
+Captions look wrong or are missing
Cancel the job and re-submit; captions regenerate in seconds from the cached transcript. If timings look off on a specific video, tell us the video name.
+Something is stuck in the queue
Hit Cancel on the job card. Running processes are killed, quota comes back, and the worker moves to the next job. Refresh the page if a badge looks stale.